VANCOUVER ISLAND APPLIANCE PROFESSIONALS
GEARED TO SERVE

FAQ's

Warning and Disclaimer

Always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any appliance. 

If you feel that your problem is too serious for you to repair yourself, please contact us for a service call.

Our advice is given freely to you, and is not guaranteed in any way, but is intended to be a guide to help you diagnose your problem. We will, however, give the best advice we possibly can, based on our years of experience. YOU are responsible for the final diagnosis of your appliance. We may suggest parts, but it is up to you to determine if the part is needed before you order the part.


How do I remove the cabinet from a newer Whirlpool / Kenmore / Roper or KitchenAid washer?

If you have ever tried to check out the direct drive washer manufactured by Whirlpool Corp., you found out pretty quickly that you can hardly do anything until the cabinet is removed. The older Whirlpool Corp. washers with a belt do not have a removable cabinet.

While it may sound like a pain to have to remove the cabinet, in reality it is really simple, and it makes getting to the parts a breeze.

All you need is a Phillips screwdriver and a flat blade screwdriver.

                                      to remove the cabinet

First step, of course is to unplug the machine. Then remove the 2 Phillips screws on the bottom of the timer console.

The timer console in hinged in the back. Pull the console forward slightly to clear the hooks on the bottom of the end caps, and roll the console up from the bottom on its hinges.

Under the console you will see a 3 wire harness that is plugged into the top of the cabinet. Unplug this harness.

Using the flat blade screwdriver, pop off the 2 metal clips that are holding the back panel to the top of the cabinet. These clips are sort of "S" shaped, and are located near the left and right edges of the top of the cabinet.

Grasp the cabinet on each side; pull the top of the cabinet towards you to a 45 degree angle. Pull straight back on the cabinet and it will slip right off.

to replace the cabinet

Put the cabinet up to the front edge of the base, open the lid so you can see the inside bottom of the cabinet.

Tilt the cabinet to a 45 degree angle and slip the bottom front lip of the cabinet under the front of the base (make sure the console is hinged up).

Now let the cabinet go down. There are 2 dowels on each side of the base that must match up with slots on the side bottom lips of the cabinet.

After the cabinet is in place, look at the back and make sure it is lining up properly on one side. Reinstall the "S" bracket on that side.

Now move to the other side. Line it up properly and reinstall the "S" bracket on that side.

Plug in the harness.

Lower the console, and reinstall the screws.


The clock on my Stove started flashing F1

You have either a bad ERC/EOC (clock) or a bad touch pad. Here is the procedure for determining your problem.

Disconnect power to stove

Gain access to the back of the clock (electronic range control or ERC).

Unplug the touch pad ribbon connector from the ERC. This will be a flat wire apx. 1 1/2" to 2" wide.

Make sure everything is clear and will not short out when power is turned back on.

Turn power back on to stove.

Watch for the F1 and listen for the beep.

If you get the F1 and beep, replace the ERC.

If after apx. 30 minutes you do NOT get the F1 and hear the beep, replace the touch pad.

NOTE: Some models incorporate the touch pad and the clock as one part.